Frequently Asked Questions

What Shipping Methods Are Available?

Shipping is available via Fedex & UPS. You may select your preferred delivery dates during checkout.

Where Do You ship Products & What Fees Apply?

We ship products globally, and fees depend on UPS and FedEx charges, based on product specifications such as size and weight.

How Can I Be Sure I am Buying Original High-end Audio Equipment?

All products shipped by Play it Again Audio are tested and verified by experts with years of experience in the industry. When you buy from us, you can rest assured that you’re buying a genuine product.

Is There a Warranty on Used Audio Equipment?

Used audio equipment does not come with any warranties. Products are sold on an “AS-IS” basis. However, we test each product to ensure it works exactly as advertised.

What Is Your Refund Policy In Case Equipment Is Faulty?

As is typical with used product sales, we do not offer any refunds. All equipment on our website has clear descriptions, and we urge all customers to read them carefully before making any purchases. All sales are final.

Do You Have a Physical Store I Can Visit?

No, we do not have a physical store. To deliver the very best prices to our customers, we ensure low overhead through sales made online and shipped directly to customers.

How Long Will it Take To Get My Package?

This depends on the shipping option you select during checkout with Fedex or UPS.

How Do I Track My Order?

Visit the track order page to view shipping details.

How Do I Place an Order?

Find the product you wish to order, add to your cart and complete checkout on our website or by using our PayPal checkout.

How Should I Contact if I Have Any Queries?

Please visit our contact us form to submit any questions about a product. If you have ordered a product and need customer support, please visit our customer support page.

Do I Need an Account to Place an Order?

No. You can checkout as a “guest.” However, creating an account makes it easier to track your order.